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Privacy Policy for your rai88 account

rai88 keeps your account data, cookie choices, device signals and Touch 'n Go, GrabPay, Boost dan FPX payment records under one Privacy Policy so you can see how…

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rai88 Privacy Policy for your rai88 account
CONTACT ROUTES

Privacy contact paths that reach us

Privacy questions need clean routing. Use the account email where possible so we can match your request without asking for extra data.

Email privacy desk Send privacy requests from your account email and include the date, affected account area and preferred reply path. We check the request, match it to your account and reply with the next privacy step.
Live chat privacy queue Use chat for quick privacy questions about cookies, login alerts or payment reference wording. Our team can explain the path, then move sensitive changes to email when identity checks are needed.
Account correction request If your name, contact detail or payment label is wrong, ask for a correction from inside your account area. Keep attached files masked unless our privacy team asks for a specific document.
ACCOUNT CARE

Control Squeeze logs and cookie care

Game-session records from Control Squeeze, Spartan Warrior, Football Studio, Cash or Crash and Mustang Trail stay tied to account security, dispute checks and wallet reconciliation.

Personal data map

We map account forms, login events, support messages and payment references by purpose. Each category has a reason, such as account access, security checks, customer reply handling or payment reconciliation.

Cookie choice checks

Cookies help keep your session active, remember display choices and detect unsafe login patterns. You can clear browser cookies, but some account security checks may run again after clearing them.

Login and device signals

We record device type, IP address, browser data and login time to protect your account. Unusual patterns trigger account checks before wallet changes or profile edits continue.

Payment record matching

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet activity with your account. We keep only the records needed for reconciliation, dispute handling and legal duties.

Retention windows

Records stay only while needed for account access, tax, security, dispute or local law reasons. When the reason ends, we delete, anonymise or separate records from active account tools where feasible.

Change request handling

If your personal data is wrong or outdated, ask for correction through email or chat. We may verify identity first so another person cannot change your account record.

Privacy questions before you open account

Read this before you share account details with us. These answers explain what we collect, why we collect it, how payment references are handled and how you can contact us about access, correction or deletion. Privacy rights can depend on where you are, how the account is used and whether local law requires us to keep certain records.

We collect details you type into account forms, login data, device signals, cookie choices, game-session records and wallet references. Each record must support account access, security, payment matching, customer support or legal duties.

We use payment references to match wallet activity with your account and to handle disputes or legal duties. Full wallet or bank access is not taken by us through this Privacy Policy.

Yes, you can ask through the privacy email path using your account email. We may verify identity, then provide the account data we can share under applicable law and security rules.

We share only what is needed with payment processors, security vendors, hosting partners, support tools and authorities when law requires it. We do not sell your account data to outside advertising lists.

Retention depends on the record type and reason. Account, payment, security and dispute records may need different periods, especially when tax, fraud prevention or local law requires continued storage.

Cookies remember session status, protect login pages, measure page issues and keep language or display choices. Some are required for account security; others can be adjusted through browser settings.

If access or eligibility changes because of local law, account availability may change as well. We still handle privacy requests through the contact paths allowed by law and account security needs.

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